We have various shipping options for our customers.
UK customers
Tracked 48 - ROYAL MAIL AIM FOR 2-3 BUSINESS DAYS - £3.50 (our standard processing times (1-3 days) applies).
Free UK Shipping on orders over £60 (sent via tracked 48) -FREE SHIPPING (our standard processing times (1-3 days) applies).
Tracked 24 - ROYAL MAIL AIM FOR NEXT BUSINESS DAY - £5 (our standard processing times (1-3 days) applies).
UK Special Delivery, Royal Mail - £10 - This is a next day service for delivery, (our standard processing times (1-3 days) applies).
Need it quicker? See the next option
Express (next day if ordered before 5pm) dispatch via tracked 24 - £10 - (quick processing time of next day)
Overseas customers - EU
Tracked delivery - £12
Overseas Customers - Non-EU
Tracked delivery - £14
USA CUSTOMERS
FROM AUGUST 2025, the USA gov has ceased the di minimus status of orders under $800, which means all packages are subject to Trump's new tariffs. At checkout our website will calculate the cost of shipping with the additional tariff added, so you don't need to do anything. Our shipping provider, Royal Mail will collect these new tariffs and send to the USA gov.
Need to track your package?
Head to https://www.royalmail.com/track-your-item
Further information:
- Time from placing your order to dispatch is from 1-3 Business days.
- All UK orders are sent tracked 48. Royal Mail aim for 2-3 business days, but some parcels are taking up to 5.
- All overseas orders are sent via tracked delivery, or signed for delivery depending on your location
PLEASE NOTE, BUYERS ARE RESPONSIBLE FOR ANY FEES OR TAXES DUE IN THEIR COUNTRY WHEN RECEIVING GOODS FROM OVERSEAS.
THESE FEES AND TAXES ARE NOT CHARGED AT POINT OF SALE, SO WILL BE COLLECTED IN YOUR NATIVE COUNTRY BY YOUR POSTAL CARRIER, WITH THE EXCEPTION OF THE NEW (2025 USA TARIFFS)
Tregaver Fibre Returns Policy
1. Overview
This Returns Policy is designed to comply with the Consumer Contracts Regulations 2013, which protect customers purchasing goods or services online, by mail order, or by phone within the United Kingdom.
We want you to be completely satisfied with your purchase. If you change your mind or your item is faulty, please read the following guidance on how to return your product.
2. Your Right to Cancel
Under UK law, you have the right to cancel your order within 14 calendar days from the day you (or someone nominated by you) receive the goods.
To exercise this right, you must notify us in writing (e.g. email or letter) within the 14-day period. You do not need to provide a reason for cancellation.
Contact details:
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Email: [email protected]
- Phone 07904647328
3. Returning Goods
Once you have notified us of your wish to cancel:
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You have another 14 days to return the goods to us.
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Goods must be returned unused, in their original condition and packaging (where possible).
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You are responsible for the cost of returning the goods unless they are faulty, damaged, or incorrectly supplied.
4. Refunds
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We will issue a full refund, within 14 days of receiving the returned goods
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Refunds will be processed using the same payment method you used to place the order.
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If the value of the goods has been reduced due to handling beyond what is necessary to check them, we may make a deduction from your refund.
5. Exclusions
Certain goods are not eligible for return or cancellation under the Consumer Contracts Regulations. These include:
Digital downloads once downloading or streaming has started
6. Faulty or Damaged Items
If you receive goods that are faulty, damaged, or not as described, please contact us immediately.
7. Contact Us
If you have any questions about your rights or how to return an item, please get in touch:
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Email: [email protected]
